Responsible Gaming

Gambling should be fun — we're here to help keep it that way.

We operate Ruby Reels Casino with one principle: gambling is entertainment, not income. Our platform is designed for adults who gamble recreationally with money they can afford to lose. We provide a full suite of player protection tools and take problem gambling seriously. If gambling has stopped being fun for you or someone you know, help is available — and always free.

Our Player Protection Tools

Deposit Limits

Set daily, weekly, or monthly deposit caps. Limits activate instantly when reduced.

Loss Limits

Cap your maximum losses per day, week, or month. We enforce the limit automatically.

Session Time Limits

Set how long each gaming session can last. A popup alert warns you 10 minutes before expiry.

Reality Checks

Periodic reminders of how long you've been playing and your net win/loss for the session.

Cooling-Off Period

Take a break from 24 hours up to 6 weeks. Account is locked for all gambling activities.

Self-Exclusion

Permanent or long-term (1–5 year) exclusion from all gambling at our casino.

All tools are available in Account Settings under "Responsible Gaming." Limits that reduce your access take effect immediately. Limits that increase access have a 24-hour cooling-off delay — this protects you from impulsive decisions. Self-exclusion requests are irreversible for their stated duration.

Signs of Problem Gambling

Problem gambling can develop gradually. Signs to watch for include:

◆ Gambling with money needed for bills, food, or rent
◆ Chasing losses — depositing more to try to win back what you've lost
◆ Lying to family or friends about how much time or money you spend gambling
◆ Feeling anxious, irritable, or depressed when not gambling
◆ Missing work, school, or social commitments because of gambling
◆ Gambling as an escape from stress, depression, or personal problems
◆ Inability to stop gambling once you've started

If you recognise two or more of these signs in yourself, please reach out to one of the support organisations below. These are free, confidential, and available 24/7.

Support & Help Lines — Canada

Responsible Gambling Council

Canada's leading problem gambling prevention charity. Free resources, self-assessment tools, and local treatment referrals.

responsiblegambling.org →

Gamblers Anonymous Canada

12-step fellowship for compulsive gamblers. Free meetings across Canada, online and in-person.

gamblersanonymous.org →

Problem Gambling Help Line — Ontario

Free 24/7 phone and chat support. 1-888-230-3505.

problemgambling.ca →

GamCare

International free helpline, online chat, and counselling for anyone affected by gambling harm.

gamcare.org.uk →

Protecting Minors

We take minors' access to gambling seriously. All players must be of legal gambling age in their province (19 in most provinces; 18 in Alberta, Manitoba, and Quebec). Age verification is required during the KYC process. We cooperate fully with parental control software and recommend the following tools for parents concerned about underage access to gambling sites:

◆ Net Nanny
◆ Cyber Patrol
◆ GamBlock (specifically designed for gambling sites)
◆ Windows Family Safety (built into Windows 10/11)

How to Self-Exclude

To self-exclude from Ruby Reels Casino: log in to your account, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your exclusion period (1 month, 3 months, 6 months, 1 year, 5 years, or permanent), and confirm. Your account will be locked immediately. You will not be able to log in, deposit, or receive marketing communications for the duration. We will also remove your account from our marketing lists permanently if you choose permanent exclusion.

18+ / 19+ Only — Gambling Can Be Addictive

Gambling is a form of entertainment. Always gamble with money you can afford to lose. Never use gambling as a way to pay debts or earn income. Set a budget before you play and stick to it.

Accepted Payment Methods