Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when you register an account, make a deposit, or contact our support team. This includes:

• ◆ Full legal name and date of birth
• ◆ Email address and phone number
• ◆ Residential address and country of residence
• ◆ Payment method details (card numbers are tokenized, never stored in full)
• ◆ Government-issued ID and proof of address (for KYC verification)
• ◆ Gameplay data and transaction history
• ◆ Device information, IP address, and browser type when you visit our site

2. How We Use Your Information

We use your personal information to:

• ◆ Create and manage your account
• ◆ Process deposits and withdrawals
• ◆ Verify your identity in compliance with anti-money laundering regulations
• ◆ Provide customer support
• ◆ Send you account notifications and, where you have opted in, promotional communications
• ◆ Detect and prevent fraud and problem gambling
• ◆ Comply with legal and regulatory obligations under our Curaçao eGaming licence
• ◆ Improve our platform through anonymized usage analytics

3. Data Sharing & Third Parties

We do not sell your personal data to third parties. We share data only with trusted partners necessary to operate our services: payment processors (Visa, Mastercard, PayPal, Interac), KYC verification providers, fraud detection services, and cloud hosting providers. All third-party partners are contractually bound to use your data only for the specified purpose and to maintain appropriate security standards.

We may disclose personal information to regulatory authorities, law enforcement, or government agencies if required by law or to protect the rights, property, or safety of our platform and users.

4. Data Security

We protect your data using 256-bit TLS 1.3 encryption for all data in transit, AES-256 encryption for sensitive data at rest, and access controls that limit data access to authorized staff only. Payment card data is handled by PCI-DSS compliant processors — we never store full card numbers on our servers. Our security systems are audited regularly by independent third parties.

5. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• ◆ Access the personal information we hold about you
• ◆ Request correction of inaccurate information
• ◆ Withdraw consent to non-essential data processing
• ◆ Request deletion of your account and associated data (subject to legal retention requirements)
• ◆ File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact our support team via live chat or email. We will respond to access requests within 30 days.

6. Cookies & Tracking

We use essential cookies to maintain your login session and prevent fraud. With your consent, we use analytical cookies to understand how players navigate our site so we can improve the experience. You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies does not affect your ability to play or withdraw.

7. Data Retention

We retain your personal data for as long as your account is active and for up to 7 years after account closure, as required by anti-money laundering regulations. Transaction records are kept for the full retention period. You may request account closure at any time, though legal retention requirements may prevent immediate deletion of all records.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. Material changes will be notified by email or prominent notice on our site at least 30 days before taking effect. The "Last updated" date at the top of this page indicates when the policy was last revised.

9. Contact Us

For privacy-related questions or to exercise your rights, contact our Privacy Officer via the live chat on our website or through the support section of your account. We respond to all privacy inquiries within 5 business days.